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Patricia Taylor's avatar

This is a very thorough analysis. One thing that isn't called out that has significantly eroded trust with providers is provider layoffs. These layoffs have devastated providers and clients alike. Companies continue to "threaten" or "hint" at layoffs. They continue to shave benefits off for W2 employees so that they can chase the bottom of what they can get away with paying providers. I have also heard non-clinical members of these companies refer to providers as "fungible" and "supply," and otherwise de-humanize both them and the critical services they provide.

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